Because our amenities are customized and produced to order, returns work differently than for off-the-shelf products.
Custom orders: Items made to your specifications cannot be returned for a change of mind, since they cannot be resold.
Defects, damage, or errors: If your order arrives defective, damaged, or different from the approved sample, contact us within 14 days of delivery with photos of the issue. We will remake, replace, or refund the affected items as appropriate.
To start a return or refund request, email info@heavenlyhospitality.com or call (734) 262-7632, Monday–Saturday, 9:00 AM–6:00 PM Eastern. Please include your order or quote details and photos where relevant.